Privacy Policy

This privacy policy sets out how Caines Brothers Ltd, trading as Daisy Dog Meadow collects and processes your personal data under the rules of the GDPR when you visit the website www.daisydogmeadow.com, when you communicate with us via email, and when you book a private session with us.

2. Our details

Company name: Caines Brothers Limited t/a Daisy Dog Meadow

Registered Address: Stanbridge Farm, Petersfield, Hampshire, GU31 5RB

Contact: Richard Caines

Email: daisydogmeadow@gmail.com

3. What data do we collect from you, why and on what grounds?

When you visit our website to book a session with Daisy Dog Meadow, we will need to collect some personal information about you to process your booking, our website analytics software will collect usage data about your visit, and we will collect communication data, this is as follows:

3.1 Website usage

We use website analytics software to collect information about your usage of the website. The software collects information such as how often users access the website, what pages are visited, length of visit, browser and device details etc and we use the information we get only to improve our website and services under the legal basis of legitimate interest. The analytics software collects the IP address assigned to you on the date you visit the website and is anonymised. We do not combine the information collected using analytics software with personally identifiable information. 

3.2 Customer data

We collect data from you when you book a session to visit Daisy Dog Meadow via our nominated booking system. This includes personal information such as your name, email, telephone number and transactional information such as your address, order details and your payment details. We process this data to confirm your booking, to be able to send you reminders of your booking and to keep records of the purchase for accounting purposes. Our legal basis for processing this data is to fulfil the terms of the contract between us by your booking of a session.

3.3 Communication data

You may communicate with us via email, social media, or electronic messaging and this also constitutes data. We process this data in order to communicate with you, and we keep records in case of any legal claims. Our legal basis for processing is legitimate interest to reply to incoming communications that are sent to us, and to keep records to establish or exercise our rights to defend against legal claims.

3.4 Marketing

We may use your Personal Information, such as your name, email address, telephone number etc. ourselves or by using our third-party subcontractors for the purpose of providing you with promotional materials concerning our services, which we believe may interest you. 

Out of respect to your right to privacy we provide you with the option to decline receiving further marketing offers from us within our marketing communications. If you unsubscribe we will remove your email address or telephone number from our marketing distribution lists.

Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important email communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

4. Who do we share your personal data with?

We will never sell your personal data to any third parties, but we do share with our selected third-party processors simplybook.me (data processor) and payment processing provider Square (data sub-processor) in order to process and confirm your booking. We encourage you to read the terms and conditions and privacy policy of these third-party processors. 

We also share information where we have a legal obligation to do so e.g. to comply with regulations or to help with government or legal investigations.

5. Where are our third-party processors based?

Some of our data processors are based within the EEA, and some outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing an adequate level of data protection.

6. How do we keep your data safe?

We take great care in implementing and maintaining the security of the Daisy Dog Meadow website and your information. 

We do this in various ways:

1. Performance of regular software updates and website maintenance 
2. The installation of security measures to stop your data from being used, altered, disclosed or accessed by anyone unauthorised
3. We operate on strictly on a need-to-know basis – only employees or partners will be able to confidentially process your personal data and only under our specific instructions.

Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our website, and we make no warranty, express, implied or otherwise, that we will prevent such access.

7. How long do we keep your data?

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. 

8. What are your legal rights?

Under the rules of the GDPR, you have the right to ask us what personal data we hold on you, you can ask us to make amendments to the data we hold, or you can withdraw your consent for us to process your data. We will ask verification questions prior to releasing any personal data to ensure legitimacy. Please note that these rights are not absolute, you can see more about your legal rights here by visiting the ICO website. Please email us at daisydogmeadow@gmail.com if you would like to action any of these rights at any time.

9. Minors

We understand the importance of protecting children’s privacy, especially in an online environment. The Daisy Dog Meadow website is not designed for or directed at children. Under no circumstances shall we allow use of our services by minors, under the terms of use children under the age of 16 years of age must be accompanied by an adult. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his / her child has provided us with personal information without their consent, he / she should contact us at daisydogmeadow@gmail.com.

10. Updates or amendments to this Privacy Policy

We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last updated" section at the top of the page. Your continued use of the website, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

11. How to contact us

If you have any general questions about the website or the information we collect about you and how we use it, you can contact us at daisydogmeadow@gmail.com.